Support of Cart Viper the advanced DotNetNuke ecommerce module is something Mark and myself take very seriously. We understand when you place your faith in an ecommerce application you need to know that there is the support network behind the application to ensure that if you have any issues you can get timely answers to your questions.
With that in mind we are happy to announce we have looked at the support we offer and come up with 3 support plans to suit every budget.
Community support is completely free and allows users access to support forums, all posts will be replied to in a prompt fashion during UK business hours Monday - Friday (8am - 6pm GMT) excluding UK public holidays.
Standard support allows users access to support forums and email contact with developers, all emails and posts will be replied to in a prompt fashion during UK business hours Monday - Friday (8am - 6pm GMT) excluding UK public holidays. However priority will be given to standard support customers over community support customers. Hot fixes released for bugs.
Enterprise support allows users access to support forums and email contact with developers, all emails and posts will be replied to in a prompt fashion during UK business hours (8am - 6pm GMT) 7 days a week excluding UK public holidays. Priority will be given to enterprise support customers over community and standard support customers. Hot fixes released for bugs and discounted rates on all custom development work.
All support contracts are yearly recurring fees, the support packs can be purchased direct from our store. If you have any questions about which plan would be the best option please contact us and we would be more than happy to discuss them with you.
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